Terms of Service

Introduction

These Terms of Service ("Terms") govern your use of LocalLayer's website (www.locallayer.ai), the free Buried Request Count, the calls you book with us, and the AI Tools Assessment. LocalLayer AI LLC ("LocalLayer," "we," "us") is a New Jersey limited liability company operated by Kevin Monangai. By using this website, booking a call, sending us a Count export, or buying an assessment, you agree to these Terms. If you do not agree, please do not use our services.

If you and LocalLayer sign a services agreement or order form, for example for a Sprint, Build or Run, that signed agreement governs that work and controls wherever it differs from these Terms.

Sections 2 to 4 cover our services for property management firms. Sections 5 to 7 cover the AI Tools Assessment for small businesses. The rest applies to everything we do.

Effective Date: July 22, 2026
Last Updated: October 26, 2026
Company: LocalLayer AI LLC (New Jersey)

1. Acceptance

By using this website, booking a call, sending us a Count export, or buying an assessment, you confirm that you have read and agree to these Terms and our Privacy Policy, and that together they form a binding agreement between you and LocalLayer. If you act on behalf of a business, you confirm that you have the authority to bind that business to these Terms.

2. Services for Property Management Firms

For property management firms, the work comes in steps. Each one stands on its own, and you can stop after any of them.

• The Buried Request Count: you send an export of your open maintenance requests and tell us your property management system and plan. Within a week we send you a one-page Count: how many requests are buried, for how long, and whether your plan lets a build connect through a login or API key your firm issues. The Count is free, and asking for one commits you to nothing.
• The Sprint: two weeks. The Sprint costs $5,000 and starts within 5 business days after we receive payment. In the first week we give every open request an age and a next step. We then interview your staff, read your request, work order, vendor and invoice records, and deliver a readout: a written report and a meeting, with a baseline drawn from your own records and a fixed-price Build plan that a qualified builder could carry out. If vendor supply, not process, is your main bottleneck, the plan says so and may recommend no Build. The Sprint makes no changes inside your systems, sends no messages to tenants, owners or vendors, and moves no money.
• The Build: we install a new maintenance loop inside the systems your firm already uses, at a fixed price, quoted from the map. It runs in shadow mode first, on your real requests, with a person at your firm approving each action before it takes effect. A Build starts within 5 business days after its order form is signed and its first payment is received. If you sign a Build within 30 days after your Sprint readout, the Sprint fee you paid is credited toward the Build price, as the order form sets out.
• The Run: after go-live, we can operate, monitor and improve the Build for a monthly fee set in its order form.

• Signed agreement: we do a Sprint, Build or Run only under a signed Master Services Agreement, an order form, and Data and Access Terms. Those documents control the scope, price, schedule, data handling and guarantees of that work. This section and Sections 3 and 4 summarize them so you know what to expect before you sign.
• Approvals: a person at your firm approves anything that moves money or sends a message to a tenant, except messages your firm approves in advance as templates. We never execute payments or move funds, and we contact your tenants, owners and vendors only through workflows your firm has approved.
• Start dates: if we cannot start within 5 business days, we tell you the start date before you pay, and nothing is due until that date. No service starts, and we schedule no calls, from December 7 to December 20, 2026.
• The Count export: send only request number, property and unit codes, category, date opened, current status and date of last update. Please leave out tenant names, phone numbers, emails and payment details. We use the file only to prepare your Count, keep it encrypted, and delete it within 30 days of sending you the Count unless you sign a Sprint.

3. Refunds for Property Management Services

• Sprint, on request: you may ask for a refund of the Sprint fee at any time from signing until 30 days after the readout. If you ask, we first offer to redo the map; if you decline, we refund the full Sprint fee within 10 business days to the original payment method. A refund ends the Sprint and cancels any Sprint credit toward a Build. If the credit was already applied, the credited amount is added back to the Build price.
• Map or It's Free: if the readout is missing either a baseline drawn from your own system records or a fixed-price Build plan, we refund the Sprint fee in full, whether or not you ask.
• Build: Build fees are not refundable on request. If a Build ends before go-live for any reason and you paid for it in full, we refund the share of that payment for milestones not reached, counting signing, the start of shadow mode and go-live as three equal milestones. If you pay in three parts, you owe only the parts already due.
• Run: you may cancel the Run with 30 days' written notice, and fees for the notice period are due. If you prepaid, we refund the whole months that had not started when the notice period ends.
• Build and Run guarantee: the guarantee on a Build and its Run is the one written in its signed order form and the Master Services Agreement.

There are no other refunds for these services.

4. Payment for Property Management Services

• One price: each service has one price, whatever the payment method. There is no card fee.
• How to pay: you may pay by wire transfer, ACH bank transfer or card, and we prefer wire transfer. Card payments are processed by Stripe.
• When: the Sprint fee is due at signing. A Build is paid either in full at signing or in three equal parts: at signing, at the start of shadow mode, and at go-live. The Run is billed each month in advance, unless its order form sets a prepaid block. Invoices not due at signing are due within 10 days of the invoice date.
• Payment instructions: our bank details appear only in signed order forms and our invoices. We will never change them by email. If a message tells you they have changed, confirm any change by phone before paying.
• Not included: fees do not include sales or use taxes where they apply, or your own software plans, including any plan upgrade a Build needs for access.

5. The AI Tools Assessment

For small businesses, the AI Tools Assessment has three parts:

• A free 30-minute discovery call over Zoom, recorded so it can be transcribed and reviewed.
• A custom written report recommending 3 to 7 off-the-shelf AI tools matched to where your business is losing time.
• A 30-minute review call to walk through the report with you.

The fee is $999 (US dollars), and it covers the report and the review call. We explain the scope on the call. Anything beyond the assessment, such as help implementing the tools, is a separate service that we quote separately.

6. The Assessment Money-Back Guarantee

We stand behind the assessment. If the tools it recommends, once you put them into practice, have not reclaimed at least 5 hours per week for your business, we refund your $999 in full.

• What it covers: the guarantee is about the time the recommendations actually save you. Implement them, live with them, and judge the result for yourself.
• What it is not tied to: the guarantee is not tied to your revenue, growth, or any other business result beyond the hours saved.
• How to claim: email kevin@locallayer.ai within 14 days of your review call and let us know the recommendations have not reclaimed at least 5 hours per week for you. Claims made after that window are not covered.
• The refund: we refund the full $999 to your original payment method, typically within 10 business days. This refund is your sole and exclusive remedy under the guarantee.

7. Payment for the Assessment

• Fee: $999, processed securely through Stripe. We do not store your full card details; Stripe handles payment data.
• When: payment is collected during or after your discovery call, before we prepare your report, using a Stripe payment link we provide.
• Refunds: except under the money-back guarantee in Section 6, the fee is non-refundable once we have delivered your report.

8. Recording & AI Processing

To do the work accurately, we record calls and process what you share with us:

• Recording: calls you book with us, including assessment discovery calls and Sprint interviews, may be recorded and transcribed using a third-party notetaking service. By joining a call, you consent to this recording.
• AI analysis: to prepare your Count, Sprint readout or report, we process transcripts, the records you send, and the business information you share using AI tools, including large language models such as Anthropic's Claude. Kevin reviews every Count, readout and report personally before you receive it. We do not allow these providers to use your information to train their models.
• Your participants: if you invite other people to a call, you are responsible for making them aware that the call is recorded.
• Your data: how we handle this information is described in our Privacy Policy.

9. Third-Party Tools and Your Software

Our work involves software we do not own or control: the tools the assessment recommends, and the property management system and the phone, text and email tools your firm uses.

• Independent recommendations: we are not paid by tool providers to recommend them.
• Your relationship with the tools: you decide whether to adopt any tool, and you contract directly with that provider under their own terms and pricing. Many tools charge their own fees.
• Your software agreements: in a Sprint we check whether your software provider's terms allow the access a Build needs. When your firm gives us access to its systems, you confirm that your agreements with your software providers allow it.
• Not our responsibility: we are not responsible for third-party tools, including their performance, availability, pricing changes, security, or how they handle your data.

10. Not Professional Advice

The Count, the Sprint, the Build and the assessment are operational work and recommendations. They are not legal, financial, tax, accounting, or other professional advice, and they are not a substitute for advice from a qualified professional. You are responsible for your own decisions about tools, vendors, tenants, payments and your legal obligations.

11. No Guarantee of Results

Other than the guarantees in Sections 3 and 6, and any guarantee in a signed order form, we make no promise about any particular outcome. We do not guarantee any specific amount of time saved, cost reduced, or revenue gained. Results depend on your business and how you put the work into practice.

12. Your Responsibilities

• Accurate information: give us accurate, complete information and records so the work fits your business.
• Records you send: send only the records the work needs (for the Count, the fields listed in Section 2), and only records you have the right to share with us.
• Your decisions: make your own decisions about adopting tools, and comply with any laws that apply to how you use them, including data-privacy laws covering your own customers' and tenants' information.
• Security: keep any login credentials or access you share secure, and revoke the access you issued us when our work ends.

13. Intellectual Property

• Your Count and report: we grant you a non-exclusive, perpetual license to use your Count, and, once your $999 is paid, your assessment report, for your own business.
• Sprint and Build work: under the signed agreement, your firm owns its data and the deliverables we make for it, and we keep our own tools and methods.
• Our methods: we keep ownership of the methods, frameworks, templates, prompts, and know-how we use to produce our work.
• Your information: the business information you provide remains yours. With your written permission, we may name your business as a client; we will not publish your confidential business details without your consent.

14. SMS & Text Messages

By giving us your mobile number or texting us (for example, replying to a message or asking for a booking link), you agree to receive text messages from LocalLayer related to your inquiry and appointment, such as booking links and scheduling confirmations.

• Frequency: a limited number of messages per interaction. We do not send recurring marketing texts without additional consent.
• Rates: standard message and data rates may apply, depending on your carrier and plan.
• Opt out: reply STOP at any time to stop receiving texts, or HELP for help. You can also reach us at kevin@locallayer.ai.
• Not a condition of purchase: consenting to texts is not required to buy anything from LocalLayer.
• Your number: we do not sell or share your mobile number for anyone else's marketing. Messages are sent by standard SMS and work with all major U.S. carriers.

15. Limitation of Liability

To the fullest extent permitted by law, LocalLayer's total liability arising from these Terms, this website or the services is limited to the amount you paid us for the service the claim relates to, or $100 if you paid nothing for it, such as for the Count. This cap applies regardless of the nature of the claim (contract, tort, negligence, or otherwise). For a Sprint, Build or Run, the limits in the signed agreement apply instead.

In no event is LocalLayer liable for any:

• Indirect, incidental, special, consequential, or punitive damages.
• Lost profits, revenue, business opportunities, or data.
• Losses caused by third-party tools, platforms, or events beyond our reasonable control.

Some places do not allow these limits, in which case they apply as far as the law allows.

16. Warranty Disclaimer

Apart from the promises in a signed agreement, the services, the Count and our reports are provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that any recommended tool will meet your needs, or that the services will be uninterrupted or error-free.

17. Indemnification

You agree to indemnify and hold harmless LocalLayer, its owner, and its agents from any claims, damages, liabilities, and costs (including reasonable attorneys' fees) arising from or related to:

• Your use of the recommendations or any recommended tools.
• The information, records or content you provide to us, and your right to share them.
• Your failure to tell your own call participants that the call is recorded.
• Your violation of any law or third-party right.

18. Governing Law & Disputes

These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws rules.

• Binding arbitration: any dispute arising from these Terms or the services will be resolved by binding arbitration in New Jersey, under the American Arbitration Association (AAA) Commercial Arbitration Rules, rather than in court.
• Class action waiver: you and LocalLayer each waive any right to bring or join a class, consolidated, or representative action. Disputes must be brought in an individual capacity.
• Small claims: either party may still bring a qualifying claim in small claims court.
• Costs: each party bears its own fees and costs unless the arbitrator decides otherwise.

19. Changes to These Terms

We may update these Terms by posting a new version on this page with a new effective date. Continuing to use the services or website after that means you accept the update. Please review these Terms from time to time.

20. Entire Agreement & Severability

These Terms and our Privacy Policy are the entire agreement between you and LocalLayer about this website, the Count, the calls you book with us, and the assessment, and they replace any prior understandings. A signed agreement for a Sprint, Build or Run governs that work, as the Introduction says. If any part of these Terms is found invalid or unenforceable, that part is severed and the rest stays in full force and effect.

21. Contact

For questions or notices about these Terms, please contact:

• Email: kevin@locallayer.ai
• Website: www.locallayer.ai
• Company: LocalLayer AI LLC (New Jersey)
• Address: 5 Lawrence Street, Bloomfield, New Jersey 07003

We aim to respond within 10 business days.