Privacy Policy

Introduction

LocalLayer AI LLC ("LocalLayer," "we," "us") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and who we share it with when you visit our website (www.locallayer.ai), book a call, send us a Count export, buy the AI Tools Assessment, or get an email from us. Please read it carefully. If you do not agree with it, please do not use our services.

If your firm signs a Master Services Agreement with us, its Data and Access Terms govern the records we handle for your firm and control wherever they differ from this policy. Section 4 summarizes them.

Effective Date: July 22, 2026
Last Updated: October 26, 2026
Company: LocalLayer AI LLC (New Jersey)

1. Information We Collect

• Booking details: when you book a call through Calendly, we collect your name, email, and the answers you give in the booking form, such as your business and website.
• Call recordings and transcripts: we may record and transcribe the calls you book with us, assessment discovery calls and Sprint interviews, so we can prepare your Count, readout or report.
• Count exports: if your firm asks for the free Count, the export of open maintenance requests you send us. Section 4 lists the fields we ask for.
• Firm records: if your firm signs for a Sprint or Build, the request, work order, vendor and invoice records we read through the access your firm issues us (Section 4).
• Business information you share: whatever you tell us about your business, workflows, and tools during a call or by email.
• Business contact details: if we write to your firm first, we use business contact details, such as the firm's name, address and phone number and the name, role and work email of a principal or manager. We find them in public property registries, Google Maps listings and your firm's own website, and we confirm a work email address with an email-checking service before we write.
• Payment information: card payments are processed through Stripe, and we do not store full card numbers. For wire and ACH payments, we keep the payment records our bank provides.
• Messages: the content of emails and texts you send us, and your phone number if you text us or give it to us.
• Website data: we may use basic analytics and cookies (such as pages visited and general location) to keep the site working and understand traffic.
• Session recording: we record browsing sessions on this site, including the pages you view, where you click, how far you scroll, and mouse movement, so we can see how people actually use the page and improve it. If you arrived through a personalized link we sent you, the recording is linked to the code in that link, which lets us connect the session back to you. Recordings are held by our analytics provider and are never sold or shared for anyone else's marketing.
• SMS: if you consent to texts, we use your mobile number only to send the messages you asked for. We do not sell or share your number for anyone else's marketing, and mobile opt-in data and consent are never shared with third parties. You can opt out any time by replying STOP.

2. How We Use Your Information

• To hold your calls: schedule, record, and hold the calls you book with us.
• To prepare your Count, readout or report: analyze your calls, records and business information (see Section 3).
• To do the work your firm signs for: the Sprint, Build and Run, as Section 4 describes.
• To write to firms that may want the Count: we email property management firms at their business addresses. If you reply to any email we send and ask us to stop, we stop.
• To serve you: deliver your work, answer questions, and provide support.
• To operate: process your payment and keep normal business and tax records.
• To comply: meet our legal obligations.

We do not sell your personal information.

3. Recording & AI Processing

To create your Count, Sprint readout or report, we process call transcripts, the records you send, and the business information you share using AI tools, including large language models such as Anthropic's Claude, together with a third-party notetaking and transcription service. Kevin personally reviews every Count, readout and report before it reaches you. We use these providers to do the work. We do not sell your data, and we do not authorize these providers to use your information to train their models.

4. Records a Property Management Firm Shares With Us

When a property management firm sends us a Count export or gives us access to its systems, the firm controls those records, including what they hold about tenants, owners, vendors and staff. We handle them only to provide the Count or the service your firm signed for, on your firm's instructions.

• For the Count: send only request number, property and unit codes, category, date opened, current status and date of last update. Please leave out tenant names, phone numbers, emails and payment details. We use the file only to prepare your Count, keep it encrypted, and delete it within 30 days of sending you the Count unless you sign a Sprint. If you sign a Sprint, your Data and Access Terms cover the file from then on.
• Access for a Sprint or Build: we connect through a user account or API key your firm issues for this work, with the least access the work needs, and your firm can revoke it at any time. Access is read-only through the Sprint and shadow mode wherever your system allows it. We store the credentials encrypted and keep a log of every action our people and agents take in your systems.
• What we never do: we never sell your firm's records, use them for marketing, or allow them to be used to train AI models. We do not contact your tenants, owners or vendors except through workflows your firm has approved, and we never execute payments or move funds.
• Breaches: if we discover unauthorized access to your firm's records or credentials, we tell your firm without delay, and in any case within 24 hours, and we help with the notices your firm decides to send.
• When the work ends: we stop using the credentials your firm issued that day. Within 30 days after a service ends, we return the records your firm asks for, delete the rest, and confirm the deletion in writing. Copies held in backups are deleted as the backups expire.
• Tenants, owners and vendors: if you are a tenant, owner or vendor of a firm we work for, the firm decides how your information is used. To see, correct or delete it, contact your property manager. If you contact us, we pass your request to the firm.

5. Who We Share It With

We do not sell your data. We share it only with service providers that help us do our work, under terms that limit them to that purpose:

• Calendly: scheduling.
• Zoom: video calls.
• Google Workspace: email and file storage.
• A notetaking and transcription service: recording and transcribing calls.
• Anthropic (Claude): AI analysis to prepare your Count, readout or report.
• Stripe: card payment processing.
• Vercel: website hosting.
• PostHog: website analytics and session recording.
• Web data and email-checking services: gathering public business information about firms and confirming work email addresses.
• An email sending service: sending our emails to firms.
• A hosting provider: running the workflows we host for a firm that signs a Build.

Before we add a provider that will handle a client firm's records, we tell that firm, as its Data and Access Terms set out. We may also disclose information if the law requires it.

6. Data Security

We use reasonable safeguards suited to our size and to the sensitivity of the information, including encryption in transit, encryption of the records firms send us, devices with full-disk encryption, access limited to those who need it, and PCI-compliant card processing through Stripe. No system is perfectly secure, so we cannot guarantee absolute security. If a breach affects your information, we will notify you as the law requires, including the laws of New Jersey and New York. For a client firm's records, Section 4 also applies.

7. How Long We Keep It

• Call recordings and transcripts: kept only as long as needed to prepare and support your Count, readout or report, and deleted within 90 days of delivering it, unless you ask us to keep them or the law requires otherwise.
• Count exports: deleted within 30 days of sending you the Count, unless your firm signs a Sprint.
• A client firm's records: returned or deleted within 30 days after the service ends (Section 4). The log of actions taken in your firm's systems is kept until 90 days after the services end.
• Business contact details: kept while we may still write to your firm. If you ask us to stop, we keep only what we need to make sure we do not write again.
• Booking, report, and payment records: kept for the length of our relationship plus up to 3 years for legal and tax purposes.
• Emails and texts: kept for the length of our relationship and a reasonable period afterward.

You can ask us to delete your information at any time, subject to records we are required to keep by law.

8. Your Privacy Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Delete your personal information, subject to records we must keep by law.
• Opt out of marketing messages.

To make a request, email us at kevin@locallayer.ai.

9. California Privacy Rights (CCPA)

If you are a California resident, the CCPA gives you additional rights:

• Right to know what personal information we collect, use, and share.
• Right to delete your personal information, subject to certain exceptions.
• Right to opt out of the "sale" of your personal information. LocalLayer does not sell personal information.
• Right to non-discrimination for exercising your rights.
• Authorized agent: you may designate an agent to submit requests for you.

To submit a request, email kevin@locallayer.ai with "CCPA Request" in the subject line. We will respond within 45 days.

10. Children's Privacy

Our services are not directed at children under 13, and we do not knowingly collect their information. If you believe we have, please contact us at kevin@locallayer.ai and we will delete it promptly.

11. Third-Party Links

Our website and reports may reference third-party websites and tools that we do not operate. This policy does not cover them, and we are not responsible for their privacy practices. Please review their policies before sharing your information with them.

12. Changes to This Policy

We may update this policy from time to time. We will post the updated version here with a new effective date. Continuing to use our services after that means you accept the update.

13. Contact

For questions about this policy or to exercise your privacy rights, please contact us:

• Email: kevin@locallayer.ai
• Website: www.locallayer.ai
• Company: LocalLayer AI LLC (New Jersey)
• Address: 5 Lawrence Street, Bloomfield, New Jersey 07003

We aim to respond within 10 business days.